Privacy Policy

1. Who we are

FindStay (findstay.in and the FindStay mobile apps) is operated by FINDSTAY PRIVATE LIMITED, SCO 50–51, 2nd Floor, Sector 34A, Chandigarh 160022, India ("FindStay", "we", "us"). We help people find PG and rental accommodation in Chandigarh, Mohali and Panchkula, and help property owners list their properties.

This policy explains what personal data we collect, why, who we share it with, and the choices you have. It applies to tenants, property owners and anyone who contacts us, including over WhatsApp.

2. Information we collect

• Account details: name, mobile number, email address (optional) and password (stored only in encrypted/hashed form).
• Accommodation requirements: budget, preferred sectors or locations, room type, food preference, gender preference, number of occupants and move-in details you submit in a request.
• Owner and property details: owner name, contact numbers, property address and map location, photos, rooms, pricing and amenities.
• Location: if you allow it, your device location to pick a location on the map or show nearby properties. You can deny or revoke this in your device settings.
• Photos: images you choose to upload from your camera or gallery (for example, property photos).
• Payments: plan or credit purchases, transaction IDs, amounts and status. Card, UPI and bank details are entered on PhonePe and are not stored by us. For wallet withdrawals we store the UPI ID you provide.
• Messages: messages you send us on WhatsApp or in-app chat, and notes our team records when assisting you.
• Referrals: your referral code and who referred you.
• Technical data: device and app information, push notification token, IP address and usage analytics on our website.

3. How we use your information

• To create and secure your account, including sending one-time passwords (OTPs).
• To match tenant requests with suitable properties, and to share relevant request details with matched property owners and our field team so they can contact you.
• To show owner contact details to tenants who unlock a property.
• To process payments, plans, credits, wallet balances, cashback and referral rewards.
• To send service messages by SMS, email, WhatsApp and push notification, such as OTPs, match alerts, payment confirmations and follow-ups.
• To answer your questions, including through an automated WhatsApp assistant that helps collect your requirements and search listings.
• To prevent fraud, duplicate listings and misuse, and to comply with legal obligations.
• To understand and improve our services.

4. Who we share it with

We do not sell your personal data. We share it only as needed to run FindStay:

• Property owners and tenants: tenant request details are shared with matched owners, and owner contact details are shown to tenants who unlock them.
• FindStay field agents (SPOCs) who help tenants and owners complete a match.
• PhonePe, to process payments.
• SMS, email and messaging providers (including MsgClub for SMS, Google Gmail for email and Meta WhatsApp Business) to deliver messages.
• OpenAI, which processes WhatsApp messages sent to our automated assistant in order to generate replies.
• Google (Maps and geocoding, Analytics), Meta (Facebook Pixel on our website), Expo (push notifications) and Cloudflare (file and photo storage).
• Authorities, where required by law or to protect the rights and safety of our users and FindStay.

5. How long we keep it

We keep your data while your account is active. When you delete your account, we remove or anonymize your personal details, cancel your open requests and take down your listings. Payment and transaction records are kept, without your name or contact details, for as long as tax and accounting laws require.

6. Your choices and rights

• Access and correct your profile in Account Settings, or ask us for a copy of your data.
• Delete your account at any time in the app (Profile → Account Settings → Delete Account) or as described on our account deletion page.
• Withdraw location, camera, photo or notification permissions in your device settings.
• Opt out of promotional messages by contacting us. Service messages such as OTPs will still be sent.
• Raise a grievance with our Grievance Officer (see below).

7. Security

Passwords are stored hashed, the app keeps your login token in encrypted device storage, and access to our systems is restricted to authorised staff. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

8. Children's privacy

FindStay is not intended for children under 18. If you believe a child has given us personal data, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new "Last updated" date and, for significant changes, notify you in the app or by message.

10. Contact and Grievance Officer

Manpreet Singh, Grievance Officer, FINDSTAY PRIVATE LIMITED
SCO 50–51, 2nd Floor, Sector 34A, Chandigarh 160022, India
Email: support@findstay.in
Phone: +91-8699980666 (Mon–Sat, 10:00–18:00)

To delete your account, see how to delete your FindStay account.