Privacy Policy
FindStay Private Limited (“FindStay”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of visitors (“you” or “Users”) accessing our website https://www.findstay.in (the “Site”). This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it. By using the Site, you agree to the practices described in this Policy.
1. Scope of This Policy
This Policy applies exclusively to the information collected through the Site, which is hosted and operated from India. It does not apply to any other websites or platforms operated by affiliated companies, partners, or third parties.
2. Types of Information We Collect
a. Personal Information
“Personal Information” refers to data that identifies an individual, including but not limited to:
- Full Name
- Contact Number (Phone/WhatsApp)
- Email Address
- Location Preferences
- Any other voluntarily submitted personal data
b. Aggregate and Technical Information
We also collect anonymous, non-identifiable data ("Aggregate Information") via:
- Server Log Files: Including IP addresses, browser types, and timestamps
- Cookies: Used for user session management and website analytics
- Pixel Tags: For tracking user interactions and marketing performance
3. Specific Information We Collect
i. Tenant (Requestee) Information
When a user submits a PG accommodation request through the Site, we collect:
- Full Name
- Contact Number (Phone/WhatsApp)
- Gender
- Preferred Location and Budget
- Accommodation Preferences
Purpose: This data helps us match your request with verified PG owners and facilitate support via WhatsApp or direct contact through FindStay’s internal communication system.
ii. Property Owner Information
When a PG owner registers a property on FindStay, we collect:
- Owner’s Full Name
- Contact Details (Phone Number, WhatsApp)
- Property Address and Type
- Property Specifications and Amenities
- Optional Financial Details (for payouts, incentives, or rewards)
Purpose: This data is used to list, verify, and manage PG properties and enable seamless tenant-owner connection through FindStay.
⚠️ Important Notice:
We do not share the property owner's phone number with tenants at any stage.
All communication between tenants and owners is initiated and routed through FindStay’s platform or verified staff. Only after a match is confirmed do we facilitate contact from the owner’s end.
4. How We Use Your Information
- To respond to your queries and provide requested services
- To analyze internal usage data and improve our platform
- To match PG owners and tenants securely and efficiently
- To send service-related messages via WhatsApp, SMS, or calls
5. Data Security & Confidentiality
- Your data is stored on secure servers with restricted access
- End-to-end encryption is used where applicable
- No personal data (especially contact numbers) is publicly displayed
- Only authorized personnel have access to sensitive data
6. Changes to This Policy
We reserve the right to modify or update this Privacy Policy at any time. Changes will be effective upon posting to this page. We encourage you to review this page periodically for the latest updates.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at contact@findstay.in.